2025 NECO OFFICE PRACTICE: 2026 NECO Office Practice (office) Verified Answers. (7461)

(1)

(PICK ANY SIX)

(i) Politeness

(ii) Good communication skills

(iii) Neat appearance

(iv) Patience

(v) Confidentiality

(vi) Organizational skills

(vii) Punctuality and reliability

(PICK ANY FOUR)

(i) Politeness:

A good receptionist must be courteous and respectful in dealing with visitors, clients, and callers. Politeness helps in creating a positive impression about the organization and promotes good public relations.

(ii) Good Communication Skills:

The receptionist must be able to speak and write clearly and confidently. She should be able to understand and be understood, whether in person or over the phone, and convey information accurately.

(iii) Neat Appearance:

The receptionist should be presentable and well-dressed since she is the first contact point in the organization. Her appearance reflects the image of the organization and should be clean, tidy, and professional.

(iv) Patience:

Receptionists deal with different types of people, including difficult or impatient ones. She must remain calm and composed in all situations, showing tolerance and understanding.

(v) Confidentiality:

A receptionist should be able to keep sensitive or personal information confidential. She must not disclose private discussions, client information, or internal matters to unauthorized 'copied from e x a m p l a z a s . c o m free' individuals.

(vi) Organizational Skills:

She must be able to keep records properly, manage appointments, and coordinate messages or schedules efficiently. This quality ensures smooth workflow and reduces mistakes.

(vii) Punctuality and Reliability:

The receptionist must report to duty on time and be dependable. Her timely presence ensures that the front desk is never left unattended and that visitors are always received properly.

(2a)

(PICK ANY ONE)

Interview is a formal conversation between two or more people where questions are asked by the interviewer to obtain information from the interviewee. It is commonly used in job selection, research, investigations, and other official settings to assess qualifications, opinions, or experiences.

OR

Interview is a structured and face-to-face, telephone, or virtual conversation between an interviewer and an interviewee, aimed at gathering specific information, assessing suitability for a job, or obtaining opinions on a subject. It is commonly used in recruitment, investigations, and media.

(2b)

(PICK ANY FIVE)

(i) To assess the suitability of a candidate for a job.

(ii) To obtain first-hand information directly from a respondent.

(iii) To verify the accuracy of documents or qualifications submitted.

(iv) To evaluate the communication skills and confidence of the interviewee.

(v) To clarify issues or questions that may not be understood through written applications.

(vi) To compare different candidates for a particular position.

(vii) To create a personal impression of the interviewee beyond their credentials.

(3a)

(PICK ANY ONE)

Memorandum is a short written message used within an organization to communicate information between staff or departments. It is informal in tone, brief, and usually contains essential details such as the date, subject, sender, and recipient.

OR

Memorandum is an internal written communication used in offices to pass information, instructions, or reminders between departments or employees. It is usually concise, direct, and does not require formal greetings. 

(3b)

(PICK ANY FIVE)

(i) To communicate instructions within an organization.

(ii) To serve as a reminder for meetings or deadlines.

(iii) To provide updates on company policies or procedures.

(iv) To request or give information between departments.

(v) To keep a written record of internal decisions or actions.

(vi) To delegate tasks or responsibilities to staff members.

(vii) To notify employees about changes in schedules or operations.

(4) 

(PICK ANY SEVEN)

(i) Information plays a vital role in educating citizens about their civic duties, rights, and current events within their country. It ensures people are aware of government policies, community matters, and national development issues, thereby fostering an informed and active citizenry.

(ii) Access to correct and timely information motivates individuals to participate in democratic activities such as voting, public debates, peaceful protests, and community projects. It helps people understand how to get involved and the impact of their contributions.

(iii) Information is essential for making sound and informed decisions. Whether at the personal, organizational, or governmental level, having accurate data enables people to assess situations properly and choose the best course of action.

(iv)When information is readily available to the public, it becomes easier to monitor the actions of public officials and institutions. This helps reduce corruption and mismanagement, as leaders are aware that they are being watched and can be held responsible.

(v)The foundation of education is built on access to information. It allows students, teachers, and researchers to gain knowledge, develop critical thinking, and solve problems effectively, thereby improving academic and intellectual performance.

(vi) Information sharing promotes openness and trust between 'copied from e x a m p l a z a s . c o m free' government officials and citizens. When government policies, budgets, and operations are made public, it reduces suspicion and encourages collaboration between leaders and the people.

(vii) Information facilitates better communication between individuals, groups, and institutions. When people have access to relevant facts, messages are clearer, feedback is more constructive, and misunderstandings are reduced.

(viii) Entrepreneurs and businesses rely on information about market trends, customer preferences, and economic policies to plan and grow. Accurate information helps in managing risks, setting prices, and maximizing profits in a competitive environment.

(ix) Information helps in identifying potential threats to peace and order. Through intelligence gathering, public announcements, and media alerts, law enforcement and the general public can work together to detect, prevent, and respond to insecurity and emergencies.

(5a)

(i) Protem Chairman:  protem chairman is a temporarily appointed chairperson designated to preside over a meeting when a permanent chairperson has not yet been elected or is unavailable. This role is crucial for maintaining order and facilitating proceedings until a formal leader is established.  

(ii) Sine Die: Originating from Latin ("without a day"), sine die refers to the indefinite adjournment of a meeting without setting a specific date for it to reconvene. It is typically employed when all agenda items are resolved or further discussion is postponed indefinitely.  

(iii) Vote of No Confidence: A vote of no confidence is a formal resolution passed by a group, such as a legislative body or committee, to declare a lack of faith in a leader or official. If the vote succeeds, it may result in the leader’s resignation or removal, depending on the governing rules.  

(iv) In Camera: An in camera meeting is a private session conducted behind closed doors, excluding the public and unauthorized participants. This format is used to discuss sensitive or confidential matters, such as legal issues or personnel decisions, ensuring privacy and security.  

(5b) 

A.O.B. which simply means "Any Other Business," is a designated segment in a meeting agenda that allows participants to raise and discuss additional topics or issues not covered in the planned schedule, providing 'copied from e x a m p l a z a s . c o m free' flexibility for unforeseen matters.

(6a)

(PICK ANY TWO)

(i) Sorting

(ii) Indexing

(iii) Coding 

(iv) Storing 

(6b)

(PICK ANY SIX)

(i) Record Keeping: Card index is used to store and organize important information about customers, clients, or employees in an orderly and accessible manner.

(ii) Quick Reference: It allows for easy and fast retrieval of information, especially when arranged alphabetically or numerically.

(iii) Tracking Transactions: It helps in recording and monitoring financial transactions or stock movements, especially in small businesses or libraries.

(iv) Customer Information Storage: Organizations use card indexes to store details such as names, addresses, and contact numbers of clients for future communication or marketing.

(v) Filing Correspondence: Card index can be used to keep track of incoming and outgoing correspondence with reference numbers and dates.

(vii) Appointment Scheduling: Card indexes can be used to record appointments, meeting dates, and deadlines for quick reference and time management.

(viii) Library Cataloguing: In libraries, card indexes are used to organize and locate books by title, author, or subject for efficient book management.

(7a)

(PICK ANY ONE)

Public Relations is the deliberate, planned, and sustained effort to create and maintain a positive image and mutual understanding between an organization and its public.

OR

Public Relations is the process of managing communication between an organization and the public to promote a favourable image.

(7b)

(PICK ANY FIVE)

(i) Creating and maintaining a positive image for the organization.

(ii) Managing communication between the organization and the public.

(iii) Handling crisis situations and protecting the organization's reputation.

(iv) Promoting the organization’s products, services, or achievements.

(v) Building and maintaining good relationships with stakeholders and the media.

(vi) Gathering feedback from the public to improve organizational policies and services.

(vii) Organizing events, press releases, and campaigns to enhance public awareness.

(8)

(i) Title Page: This is the first page of a report and contains important details like the report title, name of the author or organization, date of submission, and sometimes the purpose of the report. It helps identify the report at a glance.

(ii) Table of Contents: It provides a structured list of the main sections and sub-sections in the report, along with their corresponding page numbers. This helps readers to quickly locate specific parts of the report and improves overall navigation and accessibility.

(iii) Introduction: The introduction outlines the background, objectives, and scope of the report. It provides readers with a brief overview of what the report is about and sets the tone for the rest of the content, helping to prepare the reader for the findings.

(iv) Terms of Reference: This section explains the purpose, limits, and instructions under which the report was prepared. It usually outlines who requested the report, what the report should cover, and any special conditions guiding the report writing.

(v) Findings: This is the main body of the report where facts, data, and observations gathered during investigation or research are presented. It includes analysis, surveys, results, and evidence that support the conclusions of the report.

(vi) Conclusion: The conclusion summarizes the main findings and gives a clear outcome of the report. It draws meaning 'copied from e x a m p l a z a s . c o m free' from the data analyzed and shows the implications of the findings, bringing the report to a logical close.

(vii) Recommendations: Based on the findings and conclusions, this section suggests practical steps or actions to be taken. It offers solutions, advice, or proposals on what should be done to address the issues identified in the report.

(9ai)

(PICK ANY ONE)

Box File is a type of office filing equipment used for storing loose documents, letters, or papers in an organized manner. 

OR

Box File is a filing equipment used in offices to keep documents, letters, and papers together in an upright position.

(9aii)

(PICK ANY ONE)

Basket Shelving is an office filing equipment used for temporarily holding or sorting documents, files, or correspondence. 

OR

Basket Shelving is a type of office equipment made up of tiered trays or baskets used for sorting and holding incoming and outgoing documents.

(9aiii)

(PICK ANY ONE)

Desk File is an office filing equipment used to keep current or frequently used documents on a desk for easy access.

OR

Desk File is a folder or file holder placed on a desk to temporarily store working papers, letters, or memos.

(9aiv)

(PICK ANY ONE)

Folder is a simple office filing equipment used to hold and organize loose papers or documents. 

OR

Folder is a filing tool used in offices to group and store documents that relate to the same subject or transaction. 

(9av)

(PICK ANY ONE)

Filing Cabinet is a piece of office furniture used to store and organize files and documents in a systematic 'copied from e x a m p l a z a s . c o m free' way.

OR

Filing Cabinet is a storage equipment commonly used in offices to keep important documents and records securely.

(9b)

(PICK ANY TWO)

(i) A good filing system should be simple to understand and operate.

(ii) It should allow for quick and easy access to documents.

(iii) It should be flexible enough to accommodate future growth or changes.

(iv) It should ensure the safety and security of documents.

(v) It should be economical to install, maintain, and manage.